Evaluation Criteria

The Elets 9th BFSI CXO Awards will be judged based on the following key criteria:

• Innovation: Evaluation of new ideas and creative solutions that drive organisational and industry progress.
• Impact: Measurement of tangible outcomes and benefits from initiatives and strategies implemented.
• Scalability/Reach: Assessment of the potential for growth and broader impact of products or services.
• Ethics/Compliance: Review of adherence to industry regulations and ethical standards in operations.
• Customer Experience: Analysis of engagement and satisfaction levels among customers.