The Government of India is redefining citizen-centric services through transformational & result-oriented e-governance initiatives under Digital India mission. The Covid-19 pandemic has underscored the need to be aware & persistent in embracing modernisation of public service delivery with technology. To discuss & build a better future, Elets Technomedia in association with Freshworks is coming up with a webinar on
"Modernising Public Service Delivery for Digital India" on 23rd March 2022.



The webinar will present deep insights on 5 Key Trends to look out for in 2022.

Key Speakers

Sameer Unhale

State Joint Commissioner- Municipal Administration
Government of Maharashtra

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Dr. Narhari Singh Bangar

Commissioner Rohtak Municipal Corporation



Vijay Dayaram K

Commissioner Ambikapur Municipal Corporation



Binu Francis

Secretary Thiruvananthapuram Municipal Corporation



Bhudeb Chakravarti

Chief Executive Officer
Muzaffarpur Smart City Ltd.

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B.T.Rangaswamy

Managing Director Tumakuru Smart City Ltd Government of Karnataka


Jyoti Saini

Public Sector Head
Freshworks



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Key Discussion Points

Data-driven decision making

Key Participants

Policy-makers from State Government.

Best Practices: The shift to citizen-centric environment

Unified customer services across channels

Use of chat-bots for conversational service

Upgradation of contact center with AI

Making service personal with a 360-degree customer view

Connecting business apps to APIs

What will be your Takeaways?


  •    Understand the trends & best practices to modernise public services
  •    Implement the best in the New Normal scenario
  •   Be ready to tackle future challenges

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Sourabh Dixit +91-9971475342 sourabh.dixit@elets.in


Anuj Sharma +91-8076514979 anuj@elets.in


Priya Yadav +91-9815577370 priya@elets.in