Digital First, Human Always: Navigating the CX Revolution

The Customer Experience (CX) industry is growing rapidly, with global CX management expected to grow by 12.2% annually. By 2028, the market will reach $20.4 billion. Most customers have started considering CX as the primary factor when deciding whether to purchase from a company, making it more crucial than ever for businesses to focus on personalisation, omnichannel engagement, and automation to stay ahead.

The 2nd Elets India CX Summit 2024, themed “Digital First, Human Always: Navigating the CX Revolution,” will take place on December 6 in Bengaluru. This summit brings together industry leaders to discuss the future of Customer Experience (CX), emphasizing the synergy between digital innovation and human-centric interactions.

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3+ Industry Focused Sessions 4+ Industry Presentations 08+ Hours of Networking 17+ Top Leaders From The Industry 40+ Award Categories 3+ Industry Focused Sessions 4+ Industry Presentations 08+ Hours of Networking 17+ Top Leaders From The Industry 40+ Award Categories 3+ Industry Focused Sessions 4+ Industry Presentations 08+ Hours of Networking 17+ Top Leaders From The Industry 40+ Award Categories 3+ Industry Focused Sessions 4+ Industry Presentations 08+ Hours of Networking 17+ Top Leaders From The Industry 40+ Award Categories

Past Speakers

Rajesh Dogra

CXO, Chief Customer Experience Officer

Sahil Khanna

Director- CX, Product & Digital Growth

Sandeep Singh Sachdeva

Customer & Seller Experience- Head

Archana Sinha

CX LEAD FOR HOME BUSINESS

Hari Shankar Mishra

SVP CUSTOMER EXPERIENCE

Dharmender Narang

Senior Vice President

Manoj Gupta

Vice President

Nitin Gupta

Sr Director- Head -Enterprise Analytics, Data & AI
VISA

Nikhil Asopa

Senior Vice President & Head Customer Service

Suman Guha

Chief Product Technology Officer

Anamika Chatterjee

Head Customer Service - Retail Finance

Rajesh Kumar

Head CRM; Customer Experience, Service Quality and Customer Service

& many more ...

Attendee Profiles

25%

CEOs, CXOs, CTOs, CMOs, CDOs-

25%

Customer Experience / Relations / Service & Loyalty heads

15%

VPs & Heads Of Data Analytics, Modelling & Mining, CRM

10%

Omnichannel Heads

20%

Brand Leaders, Digital Heads, Marketing Heads, UI/UX Designer Head

Others

CX Leaders

Business Development Managers

Marketing Professionals

IT Heads

Technology & Data Experts

Digital Transformation Experts

Product Development Teams

Customer Support & Service Managers

HR & Talent Development Professionals

Discussion Points

Hyper-Personalization

CX and Automation

Future of CX and AI

Digital CX Leadership

Bridging Digital & Predictive Analytics

Data Ethics and CX

2nd Elets India Brand Awards 2024

The 2nd Elets India Brand Awards celebrates the best in digital marketing. With the theme "Honoring the Icons of Indian Branding Excellence" the event honours those who have transformed customer experiences through innovative digital strategies.

This year's awards will recognise organisations and individuals who use data, technology, and creativity to connect with today's consumers while keeping a human touch. It will bring together industry leaders, marketing professionals, and tech experts to showcase achievements, share ideas, and discuss the future of customer engagement.